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We will also respond to email requests for help with advanced use of the tool (i.e., customization and automated re engineering  at a best-efforts level of service. We recommend customers planning to use the product for advanced features study and reproduce the samples, and read this gmStudio User Guide. We also recommend that customers consider buying advanced training and higher-order services if extensive translation customization is planned. 

Time to resolve defects and implement enhancements varies based on the nature of the work and when slotted into our release cycle.  In some circumstances, to deliver high-priority fixes, we publish releases off-cycle.  In other circumstances we may suggest a work around that allows a customer to solve his problem without requiring a software change.

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These types of work are considered out of the scope of standard support, but they are available as custom services -- subject to Statement of Work (describing tasks, deliverables, schedule, and price for the effort) between GM and the customer.

Requesting Support

Please make sure that you are using the latest version of gmStudio and that you have carefully read this User's Guide.

If your problem is not addressed by the documentation, the following information is required to provide support:

  • A full description of your problem. 
  • gmStudio version and License Information (See [Help/About]). 
  • Operating System version. 
  • .NET Framework version. 
  • How the error or condition has occurred, including the sequence of actions leading up to the error condition, error messages...etc.


Occasionally support cases require sample files to reproduce the error condition. Please compress related material into .zip archives. 

Quality of generated code

We assume complete, well-formed source codes as input and we attempt to produce a complete, well-formed .NET codes as output.  We attempt to produce codes that build with no warnings or few warnings but this is rarely achieved right out of the by default box.  We also attempt to provide users with the means to customize the translations – to improve code quality in terms of correct syntax, maintainability, correct functionality, and conformance to unique coding standards.  However, custom translations require research and skillful implementation and there are limitations; so, we make no statement or guarantee of "quality" of the custom translations generated by gmStudio.  Migration teams should plan to expend manual effort to finish any migration task.  Migration teams should also plan to put all generated code through functional and technical testing that is both rigorous and comprehensive.  

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  • We provide a standard web-based training session to new customers, typically as part of a Smart Start engagement.  The duration of the standard training session is about 2-3 hours.
  • We attempt to maintain a complete and up to date gmStudio User's Guide and gmStudio videos.
  • We answer questions about using the tool including how to tune it by modifying your translation configuration files.  

Requesting Support

Please make sure that you are using the latest version of gmStudio and that you have carefully read this User's Guide.

If your problem is not addressed by the documentation, the following information is required to provide support:

  • A full description of your problem. 
  • gmStudio version and License Information (See [Help/About]). 
  • Operating System version. 
  • .NET Framework version. 
  • How the error or condition has occurred, including the sequence of actions leading up to the error condition, error messages...etc.

Occasionally support cases require sample files to reproduce the error condition. Please compress related material into .zip archives. We recommend customers planning to use advanced features study and reproduce the samples and read this gmStudio User Guide. Advanced training and higher-order services are recommended for teams planning extensive translation customization.